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Products & Services

FAS is a leading provider of benefit administration services. We are committed to delivering quality services and products, efficiently and effectively. The combination of our skilled and knowledgeable staff and our superior technology enables us to meet the high standards expected by our clients.

The types of services we provide include:

Products & Services

Eligibility Maintenance/Internet Administration

FAS has developed proprietary internet-based software, which tracks data relevant to each employee's benefits program. Our clients’ in-house plan administrator/human resources manager would also have the ability to make changes to existing employee records and add new hires, all via the internet. Using our software, which is accessible 24 hours per day, 7 days per week (24/7) via the FAS website, an employee can view or print their online personalized benefit statement. Information booklets as well as claim and registration forms are also available online. For those employees without internet access, plan details and information can be obtained by calling our toll-free bilingual call centre. Traditional print media (booklets, forms, wallet cards) are also available.

Extended Health and Dental Claim Adjudication

FAS offers extended health, prescription drug and dental claim adjudication for both fully insured and self-insured plans. Prescription drug and dental claims are submitted and adjudicated online, real-time. Health Spending Account administration and claim adjudication and payment is also available. Employees or service providers can elect to receive claim payments by cheque or by electronic deposit directly to their bank account with claim details available online. Claims inquiries can be directed to our toll-free, bilingual call centre. Contact us to discuss our claim payment turnaround guarantees.

Disability Adjudication

FAS has extensive experience in the adjudication of disability claims. For employers who self-insure their disability program, outsourcing the adjudication to a third party such as FAS can ensure claim decisions are made on an arm’s length basis. Our disability adjudicators are skilled professionals with the experience and expertise to make claim decisions consistently and accurately.

Defined Benefit Pension Administration

Our pension administration services include eligibility database maintenance, annual communication of benefit entitlement to employees and pension application processing and payment. Payment options include either cheque or EFT.

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